We offer a money-back guarantee on all products we sell.
Returns
Items may be returned within 30 days of delivery. Returned items must be clean, unused, and in resalable condition.
Non-returnable items
Items that show signs of use, damage, or alteration may not be eligible for a refund.
How to initiate a return
To start a return, please contact us at info@ottawavalleycanoeandkayak.com with your order number and reason for return. We will provide return instructions.
Return shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Once we receive and inspect the returned item, refunds will be issued to the original payment method.
Refund processing time
Refunds are typically processed within 5–10 business days after the return is received.
Questions
If you have any questions about returns or refunds, please contact us at info@ottawavalleycanoeandkayak.com.